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Frequently Asked Questions

What shipping method do you use?

Standard shipping is $6 sent via 1st class mail

Expedited shipping is $11 sent via priority mail

Our standard practice is to use USPS, and are happy to use a different carrier upon request. Simply send a note through the contact form or an email to info@catalystj.com before placing your order if you'd like a quote for a different method. 

 

When will I receive my order?

Every piece of CATALYST J™ is hand made of the finest quality Austrian crystal and precious metals.  Because of the handmade to order nature of our business it may take 1-2 days for your item to ship, however, we try to get everything sent out the same day if possible.

What's your return policy?

We want you to absolutely love your CATALYST J™ as much as we do! This means you are able to return unworn merchandise within 30 days of receipt.  To initiate a return, please send an email to info@catalystj.com with your order number and reason for return.  If there is a mistake on our part, we will send you a return label free of charge.  If you simply changed your mind, we ask you cover the shipping back to us.  You can send your return to:

Returns at CATALYST J

PO Box 1751

Spirit Lake, ID 83869

How can I find out about your limited edition jewelry before everyone else?

The best way to find out about our limited edition jewelry pieces is to become a SPARKLE VIP by subscribing to our mailing list. We promise not to spam you, only send you relevant things like coupon codes, product launches and of course give you a heads up before anyone else when our limited edition jewelry will be live on our site. 

You can sign up here: 

What does the name CATALYST J™ mean?

 A catalyst is an agent that provokes or speeds significant change or action. CATALYST J is the change agent you can use to make a mends by giving an "I'm sorry!" gift, make yourself feel beautiful at a reasonable price, complete your favorite outfit with beautiful accessories, and show your love for someone special.

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Let’s Work Together

If you have an idea for a custom piece, want coordinating jewelry for a bridal party, or are a bride and would like us to design something unique and personal for you, send us a message!! 

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